Complaining About Your Energy Provider

If the supply of energy to your home hasn t been reliable enough.

Complaining about your energy provider. If you re having problems arranging a repair with your network provider. How to complain about your energy supplier. This means you are well within your rights to contact your energy provider with a complaint. Raise a complaint about your energy supplier with the cru.

How to complain about your energy supplier. Complain to your energy supplier. Even if you re not sure whether you should be complaining you can still ask questions and raise your issue. Here s a list of the network providers that we can take complaints about.

If you aren t sure whether to take your complaint further you can contact the citizens advice consumer helpline for free impartial advice. Find out how to complain to the energy ombudsman. Complaining directly to the power company. Contact your energy supplier.

If you don t get the resolution you re looking for after exhausting the complaints process with your supplier and taking advice from citizens information you could look at raising the complaint with the commission for regulation of utilities cru. Although you may want to appeal to a higher authority your first step when something goes wrong should always be to go to your energy supplier directly. Complaints about network providers. We can consider complaints about network providers if there is a loss of service or a problem with a connection or repair.

Complaining to your energy provider. The electricity authority advises. Before you make a complaint. The electricity authority advises that consumers who are unhappy with the service being provided by their power company and who want to make a complaint should directly contact the company to make the complaint.

If you re not entirely 100 sure who your supplier is then firstly you can stop feeling embarrassed. If they think your complaint was dealt with unfairly the ombudsman can make your supplier change their decision. You can find out who your network provider is via the energy networks association website. When complaining about your energy supplier remember that you are the customer.

The first thing to do is contact your supplier directly.